Warranty Information

Lantrn Lifetime Limited Warranty

Your Lantrn luggage is covered by a lifetime limited warranty.
This limited warranty gives you specific legal rights, and you may also have other rights which vary by state, province, or country.

A. Products Covered by this Limited Warranty

This limited warranty extends to polycarbonate luggage manufactured by Lantrn Limited (“Lantrn”) and purchased directly from Lantrn or Lantrn’s authorized retailers (the “Luggage”). Some parts of this limited warranty also extend to electronics sold with Luggage or separately (“Electronics”). Luggage is designed to be used for travel by air, car, train, boat, and foot. This Warranty does not cover your Luggage if you use it in a manner incompatible with that intended design.

B. Who this Warranty Extends To

This limited warranty extends to the original purchaser of any Luggage or, in the case of a gift, the original recipient of the Luggage. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the Luggage from Lantrn or a Lantrn authorized retailer. The “original recipient” for purposes of this warranty, is the first receiver of Luggage purchased as a gift from Lantrn or a Lantrn authorized retailer. All Lantrn warranties, including any implied warranties, are valid only for the period of time the Luggage is owned by the original purchaser/ recipient of the Luggage. A COPY OF THE PURCHASE RECEIPT IS REQUIRED TO DETERMINE WARRANTY APPLICABILITY. Lantrn limited warranties are not transferable and not applicable to use of the Luggage for commercial or rental purposes.

C. Lantrn’s Limited Warranty and Responsibilities

Lantrn warrants the Luggage in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) forever, when the Luggage is used normally for its intended purposes.

D. What this Lifetime Limited Warranty Covers

THIS LIMITED WARRANTY APPLIES TO THE FOLLOWING DEFECTS:

• Cracks or breaks in the shell.
• Wheels, handles, or telescoping handles that break off and are no longer usable.
• Zippers that can no longer be opened or closed.

THIS LIMITED LIFETIME WARRANTY DOES NOT COVER THE FOLLOWING:

• “Cosmetic Damage” which is defined as scratches, dents, dings, scuffs, stains, color changes, normal wear and tear, technological obsolescence, or other non-functional changes in the appearance of the product that occur during normal handling and use of Luggage by any party and which do not impair the functionality of the product as luggage.
• Replacement of any non-defective pieces in the luggage (for example, if you purchase Luggage with multiple components and only one component is defective, then we will only replace the defective component).
• Any luggage (whether manufactured by Lantrn or not) sold by resellers who are not authorized retailers.
• Luggage sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Luggage is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
• Loss of functionality of the Electronics, which is covered solely by the Electronics Two Year Limited Warranty.
• Loss of functionality due to consumers being locked out of their Luggage. See “Your Responsibilities” below for information regarding assistance with locked Luggage.

In the event of a Defect, Lantrn’s sole and exclusive liability and your sole remedy under this limited warranty will be, at Lantrn’s option, to provide repaired or replacement Luggage, subject to your fulfillment of “Your Responsibilities” below. Replacement Luggage may be provided in a color different from the Luggage you originally purchased. For limited edition, discontinued or out-of-stock Luggage covered under the limited warranty, Lantrn guarantees only replacement of a product with equal or greater retail value and does not guarantee exact replacement of the same limited edition, discontinued or out-of-stock item.

E. Your Responsibilities

In the event of a Defect and in order to get the benefit of this limited warranty, you must return your Luggage to Lantrn and provide Lantrn with proof of the original date of purchase. Should shipping costs be required to return your Luggage, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited warranty.
Lantrn will repair or replace (as applicable) and ship your Luggage back to you within 90 days of receiving your original Luggage. You will not be responsible for any shipping costs associated with shipping replaced or repaired Luggage.
Replaced or repaired Luggage is subject to the same limited warranty as the original Luggage.
Luggage that is locked can be shipped to a Lantrn location to be unlocked by Lantrn personnel. You will be responsible for any shipping and handling costs.

F. Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE LUGGAGE IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL LANTRN OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE LUGGAGE OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF LANTRN HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. LANTRN’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE LUGGAGE GIVING RISE TO SUCH LIABILITY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

G. Applicable Law

G1 The law of Hong Kong SAR (irrespective of its choice of law principles) shall govern the validity of this Agreement, the construction of its terms, and the interpretation and enforcement of the rights and duties of the Parties.

G2 Any dispute, controversy or claim arising out of or relating to this Agreement, or the breach, termination or invalidity hereof, shall be settled by arbitration in accordance with the UNCITRAL Arbitration Rules. The appointing authority shall be the Hong Kong International Arbitration Centre. The number of arbitrators shall be one. The venue of the arbitration shall be in Hong Kong SAR. The arbitral proceedings will be conducted in the English language, and the arbitrator must be fluent in English. All documents not in English submitted by either Party must be accompanied by a translation into English.


I. Warrantor

Lantrn Limited
1405, 14th Floor, 135 Bonham Strand Trade Centre, 135 Bonham Strand, Sheung Wan, Hong Kong

help@Lantrn.co

 

 

Lantrn Electronics Two Year Limited Warranty

The electronics in your Lantrn luggage is covered by a two year limited warranty. This limited warranty gives you specific legal rights, and you may also have other rights which vary by state, province, or country.

A. Products Covered by this Limited Warranty

This limited warranty extends to electronics manufactured by Lantrn Limited (“Lantrn”) and purchased directly from Lantrn or Lantrn’s authorized retailers, including any cables or batteries sold or packaged with the electronics (collectively, the “Electronics”). The Electronics are designed to be used in Luggage for travel by air, car, train, boat, and foot. This Warranty does not cover your Battery if you use it in a manner incompatible with that intended design.

B. Who this Warranty Extends To

This limited warranty extends to the original purchaser of any Electronics (whether the Electronics is contained within Luggage or sold separately) or, in the case of a gift, the original recipient of the Electronics. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the Electronics from Lantrn or an Lantrn authorized retailer. The “original recipient” for purposes of this warranty, is the first recipient of the Electronics purchased as a gift from Lantrn or an Lantrn authorized retailer. All Lantrn warranties, including any implied warranties, are valid only for the period of time the Electronics is owned by the original purchaser/ recipient of the Electronics. A COPY OF THE PURCHASE RECEIPT IS REQUIRED TO DETERMINE WARRANTY APPLICABILITY.

All Lantrn limited warranties are not transferable and are not applicable to Electronics used for commercial or rental purposes, whether as stand-alone items or contained in Luggage used for such purposes.

C. Lantrn’s Limited Warranty and Responsibilities

Lantrn warrants the Electronics in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of two years from the time your Luggage is purchased by you, whether the Electronics are contained within Luggage or sold separately, only if the Electronics and Luggage (if applicable) are used normally for its intended purposes.

D. What this Limited Warranty Covers

THIS LIMITED WARRANTY APPLIES TO THE FOLLOWING DEFECTS:

• The Electronics can no longer be successfully reset.

THIS LIMITED LIFETIME WARRANTY DOES NOT COVER THE FOLLOWING:

• “Cosmetic Damage” which is defined as scratches, dents, dings, scuffs, stains, color changes, normal wear and tear, technological obsolescence, or other non-functional changes in the appearance of the product that occur during normal handling and use of Electronics.
• Electronics functionality if the batteries used are not according to Lantrn’s guidelines.
• Electronics functionality if the Electronics or Luggage (if applicable) is abused beyond the normal wear and tear expected of luggage or if either of them are subject to unauthorised modification or used other than for the intended purposes set forth above.
• Electronics functionality if used with a jailbroken or rooted mobile device.
• Where the instructions for use of the Electronics are not complied with.

In the event of a Defect, Lantrn’s sole and exclusive liability and your sole remedy under this limited warranty will be, at Lantrn’s option, to provide repaired or replacement Electronics, subject to your fulfilment of “Your Responsibilities” below. Replacement Electronics may be provided in a color different from any Defective Electronics.

E. Your Responsibilities

In the event of a Defect and in order to get the benefit of this limited warranty, you must return your Electronics to Lantrn and provide Lantrn with proof of the original date of purchase. Should shipping costs be required to return your Electronics, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited warranty.
Lantrn will repair or replace (as applicable) and ship your Electronics to you within 90 days of receiving your original Electronics. You will not be responsible for any shipping costs associated with shipping replaced or repaired Electronics.
Replaced or repaired Electronics are subject to the same limited warranty as the original Electronics (whether the Electronics are contained within Luggage or sold separately). For example, if you obtain replaced or repaired Electronics, then the warranty term of the replaced or repaired Electronics begins from the date of purchase of the original Electronics (whether the Electronics is contained within Luggage or sold separately).

F. Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE ELECTRONICS ARE PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL LANTRN OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE ELECTRONICS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF LANTRN HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. LANTRN’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE ELECTRONICS OR LUGGAGE GIVING RISE TO SUCH LIABILITY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

G. Applicable Law

G1 The law of Hong Kong SAR (irrespective of its choice of law principles) shall govern the validity of this Agreement, the construction of its terms, and the interpretation and enforcement of the rights and duties of the Parties.

G2 Any dispute, controversy or claim arising out of or relating to this Agreement, or the breach, termination or invalidity hereof, shall be settled by arbitration in accordance with the UNCITRAL Arbitration Rules. The appointing authority shall be the Hong Kong International Arbitration Centre. The number of arbitrators shall be one. The venue of the arbitration shall be in Hong Kong SAR. The arbitral proceedings will be conducted in the English language, and the arbitrator must be fluent in English. All documents not in English submitted by either Party must be accompanied by a translation into English.


I. Warrantor

Lantrn Limited
1405, 14th Floor, 135 Bonham Strand Trade Centre, 135 Bonham Strand, Sheung Wan, Hong Kong

help@Lantrn.co